| 1. Will I be working directly with a CPA (Certified Public Accountant)? |
| Yes, every client is assigned a CPA who is the primary point of contact between the client and the firm. The assigned CPA is responsible for understanding your business need, explaining our process, coordinating our resources to get the job done, and answering all your questions. |
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| 2. Does your firm outsource tax preparation work to some other overseas company? |
| No, all our services including tax preparation are performed in the U.S. and we do not outsource any part of our service. Your personal information stays with the firm and is never sold or shared.. |
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| 3. Is taxCPAdirect an online business? Do you have an office I can drop by? |
| Yes, taxCPAdirect is an online business and, no, we do not have customer service offices where clients can drop by. Our administrative headquarters is located in Castro Valley, California, which is about 30 miles east of San Francisco, and nearly all of our staff work from their home offices. As a result, we do not have the overhead and high operational costs of traditional CPA firms and we can pass the savings onto our clients in the form of lower fees. |
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| 4. How does your firm compare with other CPA firms and tax preparation chains? |
| taxCPAdirect combines the experience and professionalism of CPAs with the affordability and convenience of tax preparation chains. We offer the same level of quality service that traditional CPA firms provide while keeping our fees low and comparable to tax preparation chains. To see a detailed comparison of our firm to other tax service providers, please click here. |
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| 5. How can I contact someone about my questions? |
| Simply complete an inquiry form at Contact Us and our staff will respond within two business days. |
